Questions about International Shipping
When do I need to start
planning?
How do I obtain a quotation?
How do I make a booking?
Do you supply packing
materials?
Can I use my own boxes/suitcases
etc?
What does "Palletising" my packages
mean?
How long will it take?
Do you collect from my
home?
When will I know the final cost?
Can the sizes of the packages influence the
cost?
How do I pay for the
shipment?
How will I know when my shipment is due
to arrive at the detination?
Can I track my shipment
online?
How do I collect my goods at the
destination?
What charges will I have to pay at
the destination?
How can I trust your company?
When do I need
to start planning?
The most common mistake made by clients when planning their
shipment is to leave it too late. Errors can be made when you are
rushing about trying to arrange packing and collection etc. The
best advice we can give is to leave plenty of time to prepare
correctly. We would advise you should begin to plan your shipment a
minimum of 2/3 weeks before you are due to leave the UK.
How do
I obtain a quotation?
The easiest way to obtain a quotation is via this website. For
air freight shipments only we have the instant online quote calculator. This
enables you to receive an accurate quotation instantly provided
that you input the necessary information required. If you wish to
compare a sea freight or road freight quotation with air then you
can complete the online quotation request and we will
send you an email with the relevant prices for each service.
We can usually email this quotation to you the same day as your
request is submitted. If you prefer to speak directly to one of our
operators then you can call our office on 0333 1234747 and a member
of our staff will be glad to assist you in any way they can. Please
remember that the more accurate the information you provide, the
more accurate our quotation will be. Please be aware that, in an
industry which is affected by exchange rates and oil prices, our
quotations can change without notice at any time.
How do I make
a booking?
You can send an email to mail@tudorfreight.com or
call on 0333 1234747. Please ensure that you do not leave the
booking until the last possible moment before you are due to leave
the UK. It is wise to plan in advance wherever possible. You can make a booking
online now.
Do you
supply packing materials?
We stock a large supply of different packing materials. Please
read the advice which is on the packing materials page. The packing
of the goods is the most important aspect of your involvement. To
avoid any possible damage to your goods you should use the
appropriate packing materials and follow our instructions.
Can I use my own
boxes/suitcases etc?
Yes, you can use your own packages and packing materials
provided they are adequate to transport the contents safely. The
single biggest mistake made is to pack too many things into the
same box. We recommend a maximum weight of 30 kilos per package so
heavy items such as books should be packed into smaller cartons.
For electrical items such as televisions or sound systems etc then
the original boxes and inner protections can be used. You can pack
your clothing and shoes etc into suitcases or holdalls (travel
bags) as long as they are locked and labelled using correct luggage
tags.
What does
"palletising" my packages mean?
Primarily used when people are sending several packages by
either road or air freight, palletisation helps to make the
packages safer and more secure. Things are less likely to be
damaged or lost when they are all wrapped and strapped together
onto a strong wooden pallet base.
For more information about this service including photo examples,
please click
here.
How long will it
take?
The transit times can vary greatly depending on the type of
service required and the destination involved. As a rough guide air freight takes
approx 1 week. Sea
freight takes approx 4-12 weeks and road freight to Europe
takes approx 2 weeks. We do of course provide more accurate transit
time details when we have specific information relating to your
shipment.
Do you
collect from my home?
Yes, we can arrange collection from your home no matter where
you live in the UK. We offer a free collection from certain areas
and a reduced collection cost of £20 from some other areas.
When will I know the final cost?
The final cost can only be known when we have the exact weight
and dimensions of each package. If the collection is being made by
a Tudor driver then in most cases he will be able to calculate the
cost immediately as he collects the packages. If the collection is
being made by our collection partner then we will normally provide
the details of the cost the next working day after the collection
is made.
Can the sizes of the
packages influence the cost?
The sizes of the package can influence the cost no matter which
method of transportation is being used. If you are sending your
shipment by sea
freight then it is the size or volume of the packages which is
the main factor used to determine the cost. However, even when
sending your shipment by air freight the weight is not the only
factor involved. If you are sending items which are large but not
too heavy then the airlines can charge you according to the size of
the package rather than the weight.
For a more detailed explanation of volumetric/chargeable weight
please click
here.
How do I pay for the shipment?
If the price is calculated on collection by one of our own
drivers then you can pay using cash or credit/debit card as he will
be carrying a portable electronic credit card machine. If we give
you the cost for the shipment the day after the collection is made
by our collection partner then you can pay as follows;
- Cash into our bank account
- Online Bank transfer (you must pay all bank charges related to
the transfer including any charges made by any bank. We must
receive the full amount into our account before we can despatch
your shipment)
- Cheque. All cheques must clear before we can despatch your
shipment. This can take up to 10 days.
- Use our online
payment system
How will I know
when my shipment is due to arrive at the destination?
Regardless of whether your shipment is travelling by air, sea or
road freight
we will ALWAYS provide you (by email or sms) with information
telling you when the shipment is due to leave the UK, when it is
due to arrive at the destination, any relevant transportation
reference numbers (air waybill or bill of lading numbers etc). We
will also provide you with the contact details of the agent or
airline at the destination port/airport so that you have a local
point of contact to assist you with the process of clearing customs
(where relevant) and collecting your shipment.
Can I
track my shipment online?
In addition to the helpful transportation information provided
above, all shipments which are being despatched by air freight can
be tracked online. Please be aware that although we do take great
care in trying to ensure that this information is as accurate as
possible, we are reliant on the airlines to provide the correct and
up-to-date flight information.
How do I
collect my goods at the destination?
Unless you have paid for your shipment to be sent door to door,
you will have to arrange customs clearance and collection of your
shipment from the destination port/airport. You should be able to
locate your shipment using the flight/shipping details already
provided by Tudor. Normally, after completing the relevant
documentation as requested by the local customs officers, you will
be authorised to collect your shipment from the port/airport
handling facility. You will also require formal identification such
as a passport etc. as part of the clearance procedure.
What charges will I have to pay at the destination?
If you have sent your shipment door to door then all TRANSPORT
charges have been paid for in the UK. The door to door prices does
not include any duties/taxes/quarantine charges or extra costs if
charged by local government officials. If you have sent your
shipment to the airport/port then you will be responsible for ALL
charges incurred after the shipment has arrived at the destination.
Typically, these costs would include unloading, documentation,
handling fees, warehouse charges, quarantine fees, duties or taxes
(where applicable) and/or any other related costs. These charges
must be paid for before you will be able to collect your shipment.
They are not part of our charges, we have no control over them and
no financial interest in them.
How can I trust your
company?
Apart from the many genuine testimonials available to be read by
clicking here, we are also a member of the following trade
organisations;